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I lost my license code -- How do I get it back?
To retrieve lost license codes you need to go to
two spots and fill out forms (It's two spots
because there are two different ways to get
licenses that have different retrieval methods --
Just do both and you should be good to go
http://store.esellerate.net/support
https://store.loghound.com/store/lost_license
You will need the email you used to register the
program -- All of your esellerate and loghound
purchase serial numbers will be resent to you.
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How do I register FaqMaker
From the Setup Menu select "Registration" and
enter it. Once you are registered the
registration field will be replaced with text
thanking you for buying it.
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What are FAQs?
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What is FaqMaker?
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What are Long & Short Questions?
FaqMaker has the concept of 'short' and 'long'
questions. The "Short" question always appears at
the top while the "Long" question appears near
the answer. If you don't specify a "Long"
question FaqMaker will assume the "Short"
Question.
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What are the limitations of the "Free" version
The free version only let's you save 4 FAQ
entries. Otherwise it's identical to a registered
version.
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I changed my page type to PHP and now preview is
funny
FaqMaker works fine with a PHP file extension
with one exception. During preview if you put
answers on subpages and then click on the
questions you will see HTML raw code. This is due
to how RapidWeaver renders handles preview. If
you actually go and publish the faq to your
website you'll see that it works fine.
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What are Themes?
Themes are simply CSS files that determine how
the FAQ looks.
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How do I include graphics or images with my
theme?
If you want to include a graphic or image (say as
a background or bullet) simply put the file in
the same folder as the theme
(~Library/Application
Support/RapidWeaver/FaqMaker) and in the theme
file reference it with the special syntax.
file:
Usually you want to put this in a comment so an
example might be:
/*
file: mybackground.png
*/
body {
background: url(mybackground.png);
}
FaqMaker will find the file and include it in as
a file to uplaod
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Can I add my own themes?
Sure! Themes are simply CSS files so you can use
any tool you like to edit them (a text editor or
a dedicated CSS editor like Coda or CSS Edit). To
add you own themes simply create a file with a
"_fm.css" at the end (such as mytheme_fm.css) the
"_fm.css" tells FaqMaker that this is a theme
file.
Put the files into the ~Library/Application
Support/FaqMaker directory (if it doesn't exists
make a directory called 'FaqMaker' in Application
Support), restart RapidWeaver and you should see
your theme in the list!
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What is the difference between the 'Web' theme
and 'Print/PDF' theme
The 'Layout' theme is how it looks on a web
browser. The 'Print/PDF' theme is how it looks in
the PDF or printed.
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Hey the theme is broken!
It's certainly possible that a theme is broken
but another possibility is the theme doesn't
place nice with "Answers" selection.
Take for instance the "Queen" theme -- This one
hides the questions on top and only shows the
'body' of the faq (e.g. the questions followed by
answers). If you use "Answers on Same Page as
Questions" then it looks great. If, however, you
use "Answers on their Own Page" nothing will show
up! This is because the Queen theme only shows
the answers but they are on their own page!
In the event that you do find a theme that you
think is broken in all settings of 'Answer'
please email support with a link to the the URL
that shows the problem along with a brief
description.
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I'd like to have the answers in alternating
colors, how do I do this?
You can easily have the answers in alternating
colors by applying some simple CSS. For instance
.faq-item
.even {
background-color: #CCCCCC;
}
.faq-item .odd {
background-color: #FFFFFF;
}
You probably want to adjust the colors to taste
but this gives you an idea what is possible.
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How do I change the font-size?
To change the sizes of fonts you add custom CSS
to the page using the page inspector. Below are
some snippits to get you started (of course you
can change more than font size using this method.
You should review the custom CSS
information here
for more details on how to specify various
elements in a faqmaker document.
Changing the 'Short question':
#faq-header .faq-question {
font-size:120%;
}
Changing the "Long question":
#faq-body .faq-question {
font-size:120%;
}
Changing the "Answer":
#faq-body .faq-answer {
font-size:120%;
}
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Is it possible to have questions in two columns?
Using some custom CSS it's possible to create
'two columns' of questions -- There are probably
lots of ways to accomplish them but one simple
example that should be a good starting point is
the following custom CSS
div#faq-header ul li.faq-odd {
min-width: 140px;
text-align: left;
max-width: 140px;
float: right;
}
div#faq-header ul li.faq-even
{
min-width: 140px;
text-align: left;
max-width: 140px;
float: left;
}
div#faq-body {
clear: both;
}
You'll want to customize this for your own theme
but it should provide a reasonable starting
point.
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What is "Back to Top"
Back to Top is text that appears near the answers
that lets the user navigate easily back to the
top level FAQ
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How do I put it on its own line?
Insert the HTML directly. For Instance.
<br /> back to top
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What is JS-Kit
JS Kit is a free service that provides ratings
and comments. FaqMaker has built in integration
with JS Kit that allows you to easily add ratings
or comments to your faq items.
Note: JS Kit is not associated
with Loghound in any way. Loghound software
cannot guarantee the availability or pricing of
JS Kit.
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How do I manage the JS-Kit to deal with comment
spam?
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What do 'New & Updated' items mean?
FaqMaker can automatically 'tag' your faq entires
with either text or graphical elements. You can
choose to add the element either before or after
the question and you can determine how long it
should stay.
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What is the difference between "Text" and
"Graphic" Tags
Text Tags are just that, you can add styled (For
instance red) text. Graphic Tags are graphical
elements that are converted to either PNG, GIF or
JPG and uploaded.
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FaqMaker includes a number of choices for Output
Format including JPG, GIF & PNG. Which one
should I pick?
The choice of format in most cases is arbitrary.
PNG Is overall the best choice but some browsers
(cough cough IE cough ) don't support it well.
GIF is well supported in all browsers but has
limited colors and may look a little funny. JPG
doesn't have the color artifacts but does have
compression elements.
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Question
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I want to force an tag to (appear or not)
The tags appear or not depending on the created &
modified dates compared with 'today'. If you would like to force a
particular entry to have or not have a tag you can manually adjust
the dates in the tableview
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The graphical elements are positioned funny!
Adjust the graphics "Height" & "Offset" to
get it to look correct
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How do I change the size of my tool tips?
The tool tips have a class name of 'tool-text' --
You can alter the look & feel, size, etc.
with the following css code (this example makes
the text larger but you can add whatever CSS you
would like)
div.tool-text {
font-size: 150%;
}
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What is the difference between 'by added' and 'By
modified'
There are two differnt feeds available in
FaqMaker.
The 'by added' feeds always puts the most
recently added entries at the top.
The 'by modified' feed always puts the most
recently modified feed.
It's really your choice if you wish to enable
either one or both on your site. If your
customers just want to see what's new then the
'by added' is probably most appropriate. If,
however, you want to make sure you customers are
aware of any changes the 'by modified' may work
better.
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What is PDF?
PDF Stands for
Portable Document Format. it
was designed by Adobe as a standard way to
share documents and preserve the formatting
in a platform and operating system indepent
manner. PDF Documents look the same on Mac,
Windows, Linux, iPhone, etc.
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Why should I include a PDF version?
A PDF version provides a nice way for your
customer to keep an offline copy or print a copy
for later use. For WIndows and Linux users they
usually can't easily generate PDF files so it's
convenient to provide it on the web site.
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The PDF doesn't look correct
The PDF will be styled depending on your setting
of 'Print/PDF Theme'. You can create a custom
theme to give it any look you want.
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Why are the graphics in the PDF so fuzzy?
The
Graphics are the same resolution as the screen
version. When printed on a printer they
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The pictures in the PDF look fuzzy
Any images in the PDF are printed at the same
resolution as the they are on the screen. They
will often look 'fuzzy' when printed out on
paper.
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My Background Images aren't showing up in the PDF
Background Images do not appear in the PDF.
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What is "Lightbox'
"Lightbox" is an effect where (normally) a picture expands
to full size on top of the existing content. It's easier to see
than explain, the picture below is lightboxed. Click on it to see
the lighbox effect.
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How does FaqMaker use Lightbox?
FaqMaker uses a version of LightBox called
Smoothbox which allows you to load external web
page. This lets the 'answers' appear above the
questions without forcing the viewer to break
focus.
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What is the 'Lightbox style'
There are three ways to have the answer appear in
the lightbox.
- Use Page Style: This makes the answer
appear in a normal RW page style including
menus, etc. The downside of this is that it
will contain a lot of uncessary elements
- Use page Style but Try to Simplify: This is
similar to "Use Page Style" above but FaqMaker
will try to simplify the layout. It's really
theme dependent -- Some themes simplify nicely
while others don't.
- "Custom CSS" applies the theme CSS and also
allows you to add some additional 'custom' CSS.
In general this probably provides the best
results.
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How do I remove the rounded corners on the
'lightbox'?
The following custom CSS added to your page
should remove the rounded corners of the lightbox
#TB_window {
-moz-border-radius: 0px!important;
-webkit-border-radius: 0px!important;
}
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